Upon interviewing the stakeholder I was able to discover what we need to focus on to help her business grow.
Ashana Works have over 1,100 members on Facebook throughout the world. Ashana works provide tarot card readings, and reiki sessions online. Ashana works wants to better understand it's members' increase customer satisfaction and improve service workflow.
Objectives & Questions
- Understand member satisfaction levels with readings.
- Identify what motivates or demotivates members from booking readings
- Identify Opportunities for improving member experiences with Ashana Works.
After creating the proposal, I sent it to the stakeholder to confirm, this was inline with her vision also to make sure if there were any opportunities of improvement.
There were 2 new additions after showing her the proposal. She wanted to know if customers were interested in a subscription model and wanted to know if customers were interested in buying any products that could help them with their readings such as crystals, candles and etc.